Jetstar NZ hours

Jetstar NZ Hours

opening, closing & holiday hours

Phone Number : 0800 800 995

Email : cnsupport@jetstar.com

Website : https://www.jetstar.com/nz/en/home

Jetstar NZ
Average rating:  
 1 reviews
 by Jelemy

Jetstar have an appalling record for handling customer funds. Even if you want to apply a changed/cancelled booking for another flight, they will make you pay over more money and promise you (perhaps several promises over several weeks) that the refund will arrive in a certain number of days and has been processed. Unfortunately even a refund marked as Urgent will not arrive within 72 hours, or even perhaps, ever.

This strategy appears to be a way for Jetstar to use your funds for other purposes (so a free loan), stop you from booking a flight until the last opportunity (when the cost of the flight may have doubled), or simply making it too awkward to ever get your money back.

Their Customer Service people will refuse to escalate your call to a Supervisor or Manager, will not verify anything they have said with an email, despite emailing you other things, and will not cooperate to source an avenue for complaints or a Customer Services Manager.

Even if you have chosen a ticket type with options for "Flight Cancellation", "Change Flight Dates or Time", or "Cancel your Flight for a full credit voucher refund", Jetstar will find some excuse why you no longer qualify for those options. They have cleverly structured the payments and refunds systems, so that as a traveller with limited resources and time, it will be virtually impossible to connect and get a resolution.
Once after 40 minutes on-hold, I was cut off. Another time after a similar time the CSR returned to the call and said I can't hear you and hung up, despite nothing changing at my end! More than likely just a ploy to cut you off.

Booking direct with Jetstar is via an Australian website, however it is a NZ domestic flight, paid in NZ dollars with a NZ Credit Card, so should comply with NZ laws. Complaints, if no satisfaction with Jetstar at https://www.jetstar.com/nz/en/contact-us/complaints-and-compliments should be directed to generalenquiries@airlinecustomeradvocate.com.au or failing that the ACCC (Australian Competition and Consumer Commission) accc.gov.au

The planes are OK, the flying OK, but the management of customer funds is worse than bad. It will be worth your time and a little extra to fly another airline if possible, if you have any likelihood of a changing itinerary.

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Jetstar NZ Business Hours

Jetstar Airways Pty Ltd, operating as Jetstar, is an Australian low-cost airline headquartered in Melbourne. It is a wholly owned subsidiary of Qantas, created in response to the threat posed by airline Virgin Australia.

If you want to connect with the customer service department of Jetstar NZ, you can reach out by phone, email, through social media or traditional mail. Today, we will discuss about Jetstar NZ hours of operation that includes Jetstar NZ opening hours, closing, holiday hours,  opening and closing business hours.

Jetstar NZ Regular Business Hours

  • Weekdays: The customer service department is open Monday to Friday: 8am – 8pm
  • Weekends: The customer service department is on open Saturday and Sunday: 8am – 8pm. In the event a holiday falls on a weekday or weekend, Jetstar NZ is open for business.
  • Faults & Customer support : Jetstar NZ ‘s faults and customer support teams are open for all year round during working days & also public holidays.

What time does Jetstar NZ open and close?

Store hours today Opening Hours Closing Hours
Monday 8:00 am 8:00 pm
Tuesday 8:00 am 8:00 pm
Wednesday 8:00 am 8:00 pm
Thursday 8:00 am 8:00 pm
Friday 8:00 am 8:00 pm
Saturday 8:00 am 8:00 pm
Sunday 8:00 am 8:00 pm

Jetstar NZ Special Event Hours

The Jetstar NZ website offer details relating to hours of operation. Customer service is closed on most public holidays. When you connect with the customer service department, you will notice the company observes Federal holidays.

  • Christmas Day
  • New Year’s Day

Jetstar NZ Special Event Hours
Jetstar NZ company holds special events from  time to time. You’ll have to contact the customer service department to explore the hours of special events.

Contacting Jetstar NZ to Verify Business Hours

  • Phone Number: You can reach Jetstar NZ customer support by calling 0800 800 995 number directly.
  • Email Contact: When you send an email to the Business customer service department, you will need to use this email cnsupport@jetstar.com After you send your email, you will receive a response within 24 hours.
  • Mail: You can send your correspondence to the corporate headquarters here: PO Box 14081, Christchurch New Zealand 8030
  • Social Media: Customers can connect with the customer service department through social media using their official Facebook or Twitter page, and click on the “message” button. you will receive a response from the customer service department within 24 hours

Resource Links

Hopefully, We helped you to get some genuine hours details for Jetstar NZ.

Got some questions? Or some suggestions? That’s why we’ve got a review section on this site! You can feel free to leave a review or two down below and we’ll get back to you as soon as possible!

Also Read : Vodafone NZ Hours

Jetstar NZ Reviews

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Jetstar NZ
Average rating:  
 1 reviews
 by Jelemy

Jetstar have an appalling record for handling customer funds. Even if you want to apply a changed/cancelled booking for another flight, they will make you pay over more money and promise you (perhaps several promises over several weeks) that the refund will arrive in a certain number of days and has been processed. Unfortunately even a refund marked as Urgent will not arrive within 72 hours, or even perhaps, ever.

This strategy appears to be a way for Jetstar to use your funds for other purposes (so a free loan), stop you from booking a flight until the last opportunity (when the cost of the flight may have doubled), or simply making it too awkward to ever get your money back.

Their Customer Service people will refuse to escalate your call to a Supervisor or Manager, will not verify anything they have said with an email, despite emailing you other things, and will not cooperate to source an avenue for complaints or a Customer Services Manager.

Even if you have chosen a ticket type with options for "Flight Cancellation", "Change Flight Dates or Time", or "Cancel your Flight for a full credit voucher refund", Jetstar will find some excuse why you no longer qualify for those options. They have cleverly structured the payments and refunds systems, so that as a traveller with limited resources and time, it will be virtually impossible to connect and get a resolution.
Once after 40 minutes on-hold, I was cut off. Another time after a similar time the CSR returned to the call and said I can't hear you and hung up, despite nothing changing at my end! More than likely just a ploy to cut you off.

Booking direct with Jetstar is via an Australian website, however it is a NZ domestic flight, paid in NZ dollars with a NZ Credit Card, so should comply with NZ laws. Complaints, if no satisfaction with Jetstar at https://www.jetstar.com/nz/en/contact-us/complaints-and-compliments should be directed to generalenquiries@airlinecustomeradvocate.com.au or failing that the ACCC (Australian Competition and Consumer Commission) accc.gov.au

The planes are OK, the flying OK, but the management of customer funds is worse than bad. It will be worth your time and a little extra to fly another airline if possible, if you have any likelihood of a changing itinerary.